GENERAL CONDITIONS

Asitrade imports products made of natural materials. This means that, depending on the type of product, there may be differences in color, finish and measurement. If you have certain requirements for the product, you can let us know your preferences during the order process.

Warranty

All Asitrade items are covered by the current legal guarantee. This means that an item must be in good condition considering its age, origin and finish and reasonably meet your expectations. If you receive an item that does not meet these conditions, we will be happy to help you find a suitable and fast solution.

Incidences

We select, pack and transport our products with the utmost care by specialized transport agencies. If, in spite of this, there is an incident with a product or with your order, you must inform us within 48 hours of receiving the items and attach photos by email of the packaging and damages to: asitrade@asitrade.es. We will get in touch with you as soon as possible to find the best solution.

Are my products available immediately?

This depends on the product. Our website updates the stock of our products as soon as it is sold. The references that are marked with the label ESSENTIALS can be ordered with changes in size and finish. We also have many unique products.

Once your make your order, our sales department will contact you and inform you of the delivery date.

How can I see and buy Asitrade products?

On our website you have all our products with the stock updated immediately. To place orders, you must first be registered as a customer. If not, fill in the form.

In our warehouses in Madrid we have an area of 5,000 m2 where our products are displayed in an original and orderly manner for your convenience. Here you will find more than 3,000 articles of which many pieces are unique. Our wide offer is constantly renewed with the incorporation of carefully selected products and includes both antique and new manufactured furniture, from different places.

When will I receive my order?

In Asitrade we do not have minimum orders and as soon as you have placed your order, our sales department will verify if your products are in stock and will contact you to coordinate the delivery date. In case we do not have all the products in stock, your order may be delivered in parts after speaking with you.

Asitrade delivers its products around the world and works in collaboration with furniture transport companies. Thanks to our long experience, we have selected the best shipping company partners with the best conditions to guarantee the delivery of your order with the utmost care and in the shortest time.

Our transport rate is per order depending on the volume and we normally include it in the Invoice. Our customers also have the option of sending their own transport agency or picking up their goods in our warehouse.